Frequently Asked Questions
Answers to the questions families ask most about Kids Quest hourly child care and the Cyber Quest family arcade: ages, pricing, what to bring, check-in, rewards and birthday parties. Details can vary by location, so check your location page or call the center before your visit.
Kids Quest FAQs
General
What ages does Kids Quest care for?
At most Kids Quest locations, hourly child care is for children 30 months through 12 years old. Our Coushatta and Mohegan Sun locations also offer Tiny Tots for children 6 weeks to 29 months, so those two locations care for kids 6 weeks through 12 years.
Can I stay and play with my kids?
Kids Quest is hourly child care: kids play with our teammates while you enjoy the resort. Our motto says it best: Play Time for Kids, Free Time for You! To play together, visit Cyber Quest, our family arcade, at locations that have one.
Can I leave the property after dropping my child off?
At most locations, no. Parents must stay on the resort property while their child is in Kids Quest’s care. Our Boulder Station, Green Valley Ranch, Red Rock, Santa Fe Station and Sunset Station locations are licensed by the State of Nevada, so parents may leave the property there; see those location pages for details.
Do I need to bring anything for my child?
Kids Quest is a shoe-free environment, so kids wear socks, which are also sold on-site. For infants, bring diapers, formula, a bottle or sippy cup, baby food, a change of clothes, wipes and a pacifier as needed. Please leave phones, other electronics and toys at home.
What if my child has a food allergy?
Tell a teammate about any allergy when you check in. We offer a variety of food options, but we can’t promise there will be items that fit every child’s dietary needs.
How do your teammates handle behavior?
We don’t discipline children in our care; teammates redirect unwanted behavior and work with families to prevent it. If needed for the safety of all children, we may ask a family to pick up their child. A manager on duty is happy to answer questions.
What are your teammates' qualifications?
Every teammate is trained in CPR, first aid and play-based activities, with ongoing training throughout their employment. All employees undergo a background check as part of our hiring process. In an emergency, our teams work directly with the resort’s on-site EMTs and security staff.
What are your hours?
Kids Quest is open 7 days a week, 365 days a year, including holidays. Hours vary by location and season, so check your location page before you visit.
Pricing
How much does Kids Quest cost?
Kids Quest is priced per child, per hour, and rates vary by location and your child’s age. Each location page lists its current rates.
What is included in the hourly price?
All games and activity areas are included, from karaoke and the large play structure to video games and monthly themes. Snacks and meals at the Quest Café are extra.
Do I need a reservation?
No. Kids Quest is first-come, first-served. Pre-registering online speeds up your first check-in. Reservations are only required for birthday parties and groups.
Is there a time limit on how long my child can stay?
Limits follow local and state regulations, so they vary by location. At our Nevada locations, children can stay up to five hours a day. Children staying four hours or more need a meal every four hours. Call your center before your visit with any questions.
Is there a discount for multiple kids?
Hours for every child on your family account count toward Loyalty Rewards, so three kids for four hours earns 12 hours toward a free hour. Members also get special discounts each month.
Loyalty Rewards
How does the Loyalty Rewards program work?
It’s free to join in person at the Kids Quest front counter with a valid email address and your resort players club card on file. Every 15 paid hours earns a free hour of care, and hours add up for all children on the same family account. See the program details.
Are there other member benefits?
Yes. Members get special discounts each month and are the first to hear about center and community events.
Registration
What do I need to check my child in?
Bring a photo ID. On your first visit we’ll ask for health and allergy information, an email address, your players club card, emergency contacts and a Quest Café spending allowance. You’ll review a daily authorization form, and you and your child each get a matching bar-coded label that is checked against your photo ID at pickup.
Can I pre-register?
Yes. Pre-registering before your first visit speeds up check-in. Go to Pre-register, choose the Kids Quest you’re visiting and fill out its form.
What immunization records are required in Nevada?
Our Boulder Station, Green Valley Ranch, Red Rock, Santa Fe Station and Sunset Station locations are licensed by the State of Nevada. Clark County residents must provide immunization records before their child’s first visit, and records must be updated every year. Families from outside Clark County staying 15 consecutive days or less can be conditionally admitted by signing a daily authorization and showing proof of residency, such as a driver’s license. Records can’t be submitted online, so bring them to the center.
Parties
Do you host birthday parties?
Yes. Every Kids Quest hosts birthday parties led by a Party Pro, with two packages, Quest and Quest+. Choose your location to see its prices and book online.
What ages are Kids Quest parties for?
Kids Quest parties are for birthday children 3 to 12 years old. Guests can be 30 months to 12 years old, and adults are welcome in the party room for treats and gifts.
Can I bring a cake or food?
Store-bought cakes and cupcakes are welcome. Other outside food isn’t allowed because of health code rules; snacks, drinks and treats are available at the center.
Is a deposit required?
Yes, a deposit is due when you book. Cancel 14 or more days ahead and there’s no cancellation fee; later cancellations and no-shows have a fee, and the deposit can be credited toward a new party date.
Can I book a private party?
Yes. For an additional charge, a party can be scheduled before the center opens to the public.
Where can I find party policies?
Read our birthday party policies and procedures before your party. A printable PDF is available on that page.
Cyber Quest FAQs
General
What is Cyber Quest?
Cyber Quest is a family arcade inside 17 resort and casino destinations, with non-violent video and arcade games that parents and kids play together. Teammates are always on hand to help you find games and answer questions. Learn more about Cyber Quest.
Who can play at Cyber Quest?
Everyone. Children 12 and younger must be accompanied by an adult 18 or older. Kids 13 and up can play in the arcade on their own.
Does every Kids Quest have a Cyber Quest?
Not every one. 15 of our resorts have both. The Locations page shows which brands each location has.
What games do you have?
An ever-changing lineup of ticket, crane and video games, rotated regularly to keep things fresh. Each location page lists its number of games; see Cyber Quest features for more.
What are your hours?
Cyber Quest is open 7 days a week, 365 days a year, including holidays. Hours vary by location and season, so check your location page before you visit.
Club Cards and Pricing
Is a Club Card the same as a gift card?
No, they’re two different cards. A Cyber Quest Club Card is a reloadable card for playing games and saving tickets at Cyber Quest. A Kids Quest gift card is a present that pays for Kids Quest hourly child care and Quest Café treats.
How much does Cyber Quest cost?
There’s no entry fee. Every game is played with a Cyber Quest Club Card, which has a one-time $1.00 activation fee. Game prices vary by location, and each location page lists its prices. Load as many credits as you like; they never expire.
How do I check my Club Card balance?
Ask a teammate at the Prize Zone counter at any Cyber Quest to look up your card.
Why should I register my Club Card?
A registered card keeps your credits and tickets safe if the card is lost (a small fee applies for a replacement card), tickets never expire, and you’re automatically a Hall of Fame Club member.
Hall of Fame Club
How do I join the Hall of Fame Club?
Register your Club Card in person at any Cyber Quest, at a card kiosk or with a teammate (cards can’t be registered online). Membership is free, and you’ll get $10 in bonus play once you confirm your email. See every level’s perks.
How do I reach All-Star, MVP and Legend?
Play 30,000 game credits for All-Star, 100,000 for MVP and 250,000 for Legend. Each level comes with a new card, free games, free Prize Zone tickets and more.
Prizes
What prizes are in the Prize Zone?
Plush and licensed toys, games, craft kits and tech prizes like tablets and e-readers, from simple to grand.
Can I request a special prize?
Yes. Registered Hall of Fame members can request a special prize with at least 7,500 tickets. Talk to a teammate or send us a request.
What is your prize refund policy?
Report any prize problem, malfunction or damage within 3 days of redemption; refunds aren’t granted after 3 days. Bring the Club Card used for the redemption, or be a registered member. Cyber Quest may deny refunds for prizes damaged after redemption.
Parties
Do you host Cyber Quest birthday parties?
Yes, at the 14 Cyber Quests that host parties, with two packages, All-Star and Legend. Choose your location to see its prices and book online.
What ages are Cyber Quest parties for?
Any age from 3 up, adults included. Guests of any age are welcome.
Can I bring a cake or food?
Store-bought cakes and cupcakes are welcome. Other outside food isn’t allowed because of health code rules; snacks and drinks are available at the center.
Is a deposit required?
Yes, a deposit is due when you book. Cancel 14 or more days ahead and there’s no cancellation fee; later cancellations and no-shows have a fee, and the deposit can be credited toward a new party date.