Careers at Kids Quest

Roles

Find Your Place on the Team

From the play floor to running a center, every role at Kids Quest and Cyber Quest is built around the guest experience.

• Entry level

  Teammates

  Kids Quest and Cyber Quest teammates must be ready to actively engage and delight children and adults alike. At Kids Quest and Cyber Quest we are ALL about the guest experience. As a teammate you are responsible for delivering an outstanding guest experience by ensuring the children create fun-filled memories while playing at Kids Quest, or by interacting with arcade guests and assisting them with prize redemption at Cyber Quest.

• Shift leadership

  Supervisors

  While still playing a big role in the guest experience at Kids Quest and Cyber Quest, Supervisors are also responsible for maintaining teammate shifts and overseeing child engagement. Supervisors are required to model professional behavior and actively mentor new team members so that all guest service is consistently top notch. Supervisors also make assessments in regard to center maintenance and ensure that necessary repairs are reported and completed in a timely manner.

• Center management

  Assistant Director/Manager

  As an Assistant Director you will be responsible for conducting basic business operations. This includes the purchase and review of inventory, interviewing potential teammates, hosting orientation, and participating in the ongoing evaluation and development of your team. Assistant Directors will also help their Director create agendas for team meetings that are meant to outline and help staff members accomplish their goals. As a leader, you will help set the tone for guest experience and answer parent questions in a caring and compassionate manner. Assistant Directors at Kids Quest are also privileged to be in ratio, mentor new teammates, entertain guests in the Cyber Quest arcade, and best of all, get paid to play.

• Center leadership

  Center Director/Manager

  Center Directors are responsible for overseeing all phases of center operations along with building an accomplished and effective team. They are responsible for recruiting, interviewing, and securing quality employees who are great playmakers! As a Center Director, duties include creating and following a budget, overseeing business expenditures, effectively scheduling shifts to accommodate business trends, and reporting center activity. Directors are also responsible for building and maintaining key relationships with casino-resort executives and function as the direct line of communication between their host property and the corporate office team. Finally, Directors also have the privilege to be included in ratio, observe employee performance, and model how to have a whole lot of fun on the Kids Quest play floor, or inside a Cyber Quest arcade.

• Technical

  Facility Maintenance Technician

  Facility Maintenance Technicians keep the fun running at Kids Quest and Cyber Quest. Technicians handle preventative, on-demand and planned maintenance and repair on everything from arcade games and attractions to TVs, game consoles, computers, the Quest play structure, kitchen equipment and the facility itself. They build new equipment as it arrives, complete and document work orders, keep crane and merchandiser games stocked, track game performance and manage inventory of parts and supplies. Technicians are also part of the guest experience, lending a hand at the counter, in the Prize Zone or on the arcade floor whenever needed. If you love troubleshooting, are comfortable with tools like multimeters, drills and soldering irons, and thrive in a family-friendly atmosphere, this is the role for you!